Today, Starbucks is taking another step toward evolving the digital experience for customers in China by launching voice ordering and delivery capabilities within Alibaba’s smart speaker, Tmall Genie. Customers can now order their most favorite Starbucks beverages and food by simply utilizing their voice for delivery within half an hour. Leveraging Alibaba’s on-demand food delivery platform, Ele.me, the voice ordering capabilities for Starbucks further extend the customer experience within Starbucks digital ecosystem.
The launch from the new service marks the main one-year anniversary of starbucks thanksgiving hours and Alibaba’s strategic partnership which advances the brand new Retail infrastructure and digital power in China – among the fastest-growing markets on earth for coffee consumption. The announcement also builds on several significant collaborations in between the two businesses that enable a seamless Starbucks Experience for Chinese customers, including establishing back-of-house kitchens, Star Kitchens, within Alibaba’s Freshippo supermarkets in China.
“We are thrilled to provide our cutting-edge Artificial Intelligence technology through Tmall Genie to serve Starbucks digitally-savvy customers in China,” said Miffy Chen, general manager at Alibaba A.I. Labs which leads the creation of Tmall Genie. “Earlier this coming year, we launched food order and delivery service through Ele.me responding to the users’ needs for on-demand local services. We’re excited introducing an even more diverse and enriched experience on our platform through Starbucks voice ordering and supply a direct benefit to Chinese consumers inside their daily routine.”
“The Starbucks feature through Alibaba’s Tmall Genie ushers in a new era of digital customer engagement for Starbucks, leveraging ground-breaking digital technology to produce an unprecedented experience that elevates our relationship with customers to new heights,” said Molly Liu, v . p . and general manager, Digital Ventures, Starbucks China. “We are focused on making certain Starbucks voice ordering is truly personal, so we anticipate offering our customers more convenient moments and new chances to engage with Starbucks on a single integrated platform since they move through the day.”
Through Alibaba’s Tmall Genie, customers place an order utilizing their voice and can track their order in real-time inside the 30-minute delivery timeframe.
Starbucks® Rewards members also can earn Stars and receive membership updates, including benefits, on the Tmall Genie. Soon, members will be able to receive personalized recommendations when using voice commands to place orders which can be tailored to previous order preferences and popular items from Starbucks seasonal menu. As another additional advantage, Starbucks fans in China can vchdcq pay attention to the latest Starbucks in-store playlists through Alibaba’s music streaming app, Xiami Music.
Powered by Alibaba’s speech AI and voice print payment technology, Tmall Genie orders help expand the top-quality Starbucks Delivers experience that is consistent with all the Starbucks standards, including specially-designed splash-proof lids for both hot and cold beverages, tamper-proof packaging seals and individual hot and cold delivery containers to make sure orders arrive at the optimal temperature for enjoyment.
An exclusive Starbucks-themed Tmall Genie can be obtained from the Starbucks virtual store in China, which unifies https://allfoodmenuprices.org/starbucks-hours-what-time-does-starbucks-open-close/ offerings within Alibaba’s mobile apps, including Taobao, Alipay and Tmall.